Turnaround time top

Please allow for 2-3 weeks turnaround time after receipt of payment and clarification of order details.  This process is much smoother if all pertinent information is included at checkout.  If you need an item by a particular date or need a rush order, please email me first.  Additional charges will apply for rush orders.

Shipping top

All shipping will be via USPS.

Questions top

We will be happy to answer any questions you may have regarding your order.  Contact us at:  sewpersonalizedbyjenn@gmail.com .  Emails are answered within 24 hours.

Custom Orders top

If you have something in mind that you don't see listed on the website, just email us with as many details as you can provide. 

Facebook top

"Like" us on Facebook for special deals, sneak peeks, and previews of upcoming additional products.

Lost or Stolen Items top

SPBJ is not responsible for lost or stolen items.  We recommend consideration of shipping insurance if your purchase is greater than $100.00.  Contact me prior to the shipping date if you wish to purchase shipping insurance.

Refunds top

If your SPBJ item(s) do not meet your expectations, please contact us via email within 4 days of receipt.  Keep in mind that many items are custom orders, which cannot be refunded due to their personalization.  However, if there is an error on our part, we will be happy to provide a refund.